Local pickup is welcome (we’re in Gwynneville, near Wollongong University) — but please let us know ahead of time as we don’t have a shopfront.
Otherwise please be assured that we take especial care packing your plants.
All plant orders are sent every Monday (or if a public holiday, the following Tuesday) to minimise the risk of them languishing somewhere over a weekend.
Plant orders received on a Monday are sent that same day if at all possible, otherwise Tuesday.
Any seeds and cuttings ordered with plants are sent as one package, i.e. the following Monday or Tuesday.
Orders of seeds only are sent by the next business day.
Orders of cuttings only may be sent within 48 hours or the following Monday or Tuesday, depending on the species — some cuttings strike better when dry, and the item’s description will provide more detail on this.
Pots are recycled as much as possible — please be assured that they have been cleaned and sterilised, but they may have marks or be faded and won’t always look shiny and new. The condition of pot will be noted in the item’s description.
Should a plant arrive damaged, dying or dead, and we cannot replace that exact type, you are entitled to either a full refund or a replacement in kind to equal/fair value of any available alternative of your choice. There is no need to return that plant but we do ask you send photos that show the problem.
Not applicable for local pick-up, of course!
For all other purchases, shipping is calculated by weight and postcode, and sometimes by size if cubic weight is greater than actual weight (as per Australia Post’s criteria).
This means that shipping won’t calculate until items are added to a shopping cart.
This does not mean you need to go through checkout to know the cost however! Once you’ve added an item(s), click the basket icon at top of page to ‘view cart’. On this new page there is an option to estimate shipping by entering a postcode.
Thank you for amazing service :)”