Please be aware that screens vary in their ability to display colour and as such, colours you see on screen may vary from actual product received.
Photos of individual plants on this site may be of the exact plant you receive, or representative of what you receive. The item’s description will clarify this.
For other items, such as seeds and cuttings, photos of these are representative of what is sent, and not necessarily of the exact item sent.
All plant orders are sent every Monday (or if a public holiday, the following Tuesday) to minimise the risk of them languishing somewhere over a weekend.
Plant orders received on a Monday are sent that same day if at all possible, otherwise Tuesday.
Any seeds and cuttings ordered with plants are sent as one package, i.e. the following Monday or Tuesday.
Orders of seeds only are sent by the next business day.
Orders of cuttings only may be sent within 48 hours or the following Monday or Tuesday, depending on the species — some cuttings strike better when dry, and the item’s description will provide more detail on this.
Pots are recycled as much as possible — please be assured that they have been cleaned and sterilised, but they may have marks or be faded and won’t always look shiny and new. The condition of pot will be noted in the item’s description.
Should a plant arrive damaged, dying or dead, and we cannot replace that exact type, you are entitled to either a full refund or a replacement in kind to equal/fair value of any available alternative of your choice. There is no need to return that plant but we do ask you send photos that show the problem.